Sending a Survey
Navigate to the communication tab from your Merchant Dashboard and click “Create Communication”
This time we’re going to select “Survey” from the Create Communications flow
Choose whether you would like to send the communication to a customers through push notification, email or both.
Select the customers that you would like to send the comms to, you have the option to individually select customers or select all customers on your list
You can also choose to filter customers based on:
Enter a title for your survey and upload an optional image
You can also choose to allocate points to customers that complete this survey
Tip: Surveys with points have a higher engagement rate!
Choose the number of stars a customer can select and label the grading options
Review your Survey and click submit to send!
On your communications tab click "View" to see the results of your Survey
Once a customer completes their response they’ll receive the bonus points and you’ll be able to view their response here.